Internal Ticketing & Workflows

Dishwasher leaking under sink

Small pool of water, guest placed a towel down.

Harbour Loft · Loft 3

Vendor · Gulf Coast Plumbing

• 2:45 AM AI parsed intent: maintenance.water_leak
• 2:46 AM AI sent SMS to Gulf Coast Plumbing

Mid-stay linen refresh

Seven-night stay, refresh scheduled for day four.

Cedar Ridge Cabin

• 9:10 PM Scheduled for day four of stay

Extra towels requested

Party of five instead of four, four bath towels needed.

Villa Étoile · Chalet 2

• 3:20 AM AI parsed intent: housekeeping.linen_request
• 3:22 AM Assigned to Housekeeping

from guest conversation

Parking gate fob not reading

Guest had to park on the street overnight.

The Dunes Penthouse

• 12:50 AM Routed to Front Desk

AC unit not cooling

Blowing warm air, guest has a sleeping child. Quiet entry via side gate.

Villa Maris · 4B

Vendor · Tampa Bay HVAC Pros

• 3:38 AM AI parsed intent: maintenance.hvac_failure
• 3:39 AM Emergency ticket opened
• 3:40 AM AI sent SMS to Tampa Bay HVAC Pros
• 3:51 AM Vendor confirmed ETA 35 min

from guest conversation

Wi-Fi password not working

Router power-cycled remotely, guest reconnected.

Lakeview Estate

• 10:40 PM AI power-cycled router remotely
• 10:42 PM Resolved automatically

from guest conversation

Coffee machine descaling

Guest reported bitter taste and slow flow.

Villa Maris · 2A

• 4:00 PM Assigned to Housekeeping