Concierge line
(813) 337-6160
Systems supported
PMS, channel manager, direct site
Guest data
Stays in your backend
- 1
Put the concierge line on 813bnb.com
Add (813) 337-6160 to your header, footer and every booking confirmation. Guests who used to email at midnight just call, and the concierge answers.
Use <a href="tel:+18133376160">. The styled call button below is ready to paste into your Vite site's index.html or a shared header component.
- 2
Drop the chat bubble on every page
A gold bubble in the bottom-right corner of 813bnb.com. Every message a guest sends becomes its own thread in your Airbel inbox.
Paste the widget script tag before </body>. It keeps a visitor ID in localStorage so replies thread correctly, and it does not touch your site's own styles.
- 3
Forward the 813bnb.com enquiry form
Enquiries from your site's contact and booking forms are answered in seconds instead of sitting overnight.
Point the form's submit handler or webhook at POST https://airbel.app/api/public/inbox/enquiry with guest name, contact, property, dates and message.
- 4
Let the concierge check the 813bnb calendar
When a Tampa guest asks for one extra night, Airbel checks availability live before it answers.
POST https://airbel.app/api/public/workflows/booking-check with property name and date range; Airbel replies available or conflict, and holds the dates when create_hold is true.
- 5
Keep both calendars identical
Whenever a booking is made, changed or cancelled on 813bnb.com, tell Airbel so the concierge never double-books.
POST https://airbel.app/api/public/pms/generic with the 813bnb.com token from Integrations in the x-airbel-pms-token header. Events are matched on your own booking IDs, so repeats update instead of duplicating.
Copy & paste · 813bnb.com
Everything 813bnb.com needs
<!-- Airbel concierge chat · paste before </body> on 813bnb.com -->
<script src="https://airbel.app/api/public/inbox/widget.js"
data-title="Ask the concierge"
defer></script><!-- 813bnb.com concierge call button -->
<a href="tel:+18133376160"
style="position:fixed;left:20px;bottom:20px;z-index:9999;
display:inline-flex;align-items:center;gap:8px;
padding:14px 20px;border-radius:999px;
background:#0B0B0B;color:#D4AF37;
border:1px solid rgba(212,175,55,.5);
font:600 14px/1 system-ui,sans-serif;
text-decoration:none;box-shadow:0 8px 30px rgba(0,0,0,.35)">
Call (813) 337-6160
</a>POST https://airbel.app/api/public/inbox/enquiry
Content-Type: application/json
{
"guest_name": "Marcus Hall",
"guest_phone": "+1 813 555 0142",
"guest_email": "marcus@example.com",
"property_name": "Highland House",
"check_in": "2026-10-02",
"check_out": "2026-10-05",
"message": "Is Highland House free that weekend for 6 guests?",
"source": "813bnb.com"
}POST https://airbel.app/api/public/workflows/booking-check
Content-Type: application/json
{
"guest_name": "Céline Marchand",
"guest_phone": "+33 6 12 34 56 78",
"property_name": "Villa Étoile · Aspen",
"check_in": "2026-08-14T16:00:00Z",
"check_out": "2026-08-17T11:00:00Z",
"create_hold": true
}POST https://airbel.app/api/public/pms/generic
Content-Type: application/json
x-airbel-pms-token: <813bnb.com token from Integrations>
{
"event": "reservation.updated",
"id": "813bnb-10482",
"property_name": "Highland House",
"guest_name": "Marcus Hall",
"check_in": "2026-10-02T16:00:00Z",
"check_out": "2026-10-05T11:00:00Z",
"status": "confirmed",
"total": 600
}The 813bnb.com token for step 5 is on the Integrations page, on the “813bnb.com · direct site” card.
Not sure which route fits your setup?
If your calendar lives in a PMS, start with the first track. If you take bookings on your own site, start with the second — most portfolios end up using both.