Automation Workflows

Trigger: Vapi calendar tool check

1. 01Voice agent fires the calendar tool
2. 02PMS vacancy verified against reservations
3. 03Confirmation pushed back into the live call
4. 04Stripe payment request queued

Trigger: Stripe payment_intent.succeeded

1. 01Payment webhook received
2. 02Reservation row updated
3. 03Smart lock issues a dynamic code
4. 04Outbound SMS with entry credentials

Trigger: Voice agent issue classification

1. 01Guest reports a fault to the AI
2. 02Internal webhook creates the ticket
3. 03Vendor access PIN auto-provisioned
4. 04Text blast to the local vendor team

Trigger: Guest SMS / WhatsApp / voice turn

1. 01Guest matched from the reservation table
2. 02Property record and FAQs loaded as grounding
3. 03AI answers, or calls a tool to act
4. 04Urgency scored — humans pulled in when needed

Trigger: Channel manager checkout event

1. 01Checkout time synced from the PMS
2. 02Clean / inspect / restock tasks rebuilt
3. 03Housekeeping crew notified
4. 04Turnover board updated in real time

Trigger: Booking, extension or accepted upsell

1. 01Amount resolved from the booking or offer
2. 02Secure checkout link created
3. 03Link texted to the guest
4. 04Callback marks it paid and issues the door code

Trigger: Scheduler, hours before check-in

1. 01Stay resolved and arrival window read
2. 02Eligible add-ons selected, duplicates skipped
3. 03Offers written at the pre-arrival stage
4. 04One warm welcome message with the menu

Trigger: Checkout completed

1. 01Review ask scheduled after departure
2. 02Guest replies with a rating and a note
3. 03Sentiment scored on the reply
4. 04Anything negative routed to a human first